Message Taking and Call Routing
Our VAs capture every caller detail, qualify the inquiry, and route urgent calls to the correct team member. Non-urgent messages are compiled and delivered on your schedule.
What You Get
- Every caller detail captured accurately using structured intake forms
- Urgent calls identified and patched through immediately
- Non-urgent messages delivered via email, SMS, or CRM
- Custom routing rules built around your team structure
- No message left incomplete or delivered late
Frequently Asked Questions
How are messages delivered to me?
Messages are delivered by email, SMS, or directly into your CRM, depending on your preference. You set the delivery method during onboarding.
How does the VA decide which calls to route immediately?
You define the criteria during onboarding. Common triggers include urgent keywords, VIP caller names, or call types that require immediate response.
Can I have different routing rules for different team members?
Yes. We can build department-level and individual-level routing rules so calls reach exactly the right person, every time.
Ready to Get Started?
Contact us today and we will build a custom Message Taking and Call Routing solution for your business.
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