Coverage and capacity
Review expected call volume, busy periods, time zones, and overflow triggers. Confirm staffing and available hours in your plan.
Customer Support Intake
Our VAs handle first-contact customer support calls, answer common questions using your knowledge base, and escalate only the issues that genuinely need your team. Your customers get fast, human responses every time.
What You Get
- First-contact resolution for common customer questions
- Knowledge base built from your FAQs and documentation
- Escalation to your team for issues requiring expert input
- Ticket creation in your helpdesk system if needed
- Customers always reach a friendly, knowledgeable voice
Frequently Asked Questions
How do you train VAs on my products and services?
During onboarding, you provide a knowledge base, FAQ document, and any product guides. We train your VA on this material before they handle a single call.
What happens when a caller asks something the VA cannot answer?
The VA acknowledges the question, collects the callers details, and escalates to your team with a complete summary of the inquiry so you can follow up quickly.
Can VAs create support tickets in my helpdesk system?
Yes. We can integrate with Zendesk, Freshdesk, HubSpot, and other popular helpdesk platforms to create tickets automatically from support calls.
Ready to Get Started?
Contact us today and we will build a custom Customer Support Intake solution for your business.
Get a Free ConsultationA clear handoff from day one
Agree on the details before the first call.
Scripts and permissions
Approve the greeting, required details, calendar access, and escalation contacts. Keep sensitive decisions with your authorized team.
Quality and follow-through
Define what a complete message looks like, who owns the next step, and how exceptions will be reviewed.
From clients of our parent company · Stealth Agents reviews
Great communication, efficient and proactive assistant, visible business growth.
The easiest VA onboarding process. Communicative and helpful throughout.
Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.
They have made a real difference in our day-to-day operations and truly feel like part of our internal team.
The team learned my brand and goals and transformed my business. My dream team.
We especially appreciate how diligent and pleasant Evy is. True pros.
Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.
Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.
Paolo is exceptional. Communicative, fast turnaround, quality work every time.
Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.