What Happens After You Contact Us

We schedule a brief call to understand your business, your callers, your call volume, and what you need your VAs to accomplish. This session shapes everything that follows.

• Understand your business type and industry
• Map out call types and urgency levels
• Define escalation and routing requirements
• Confirm coverage hours needed

Based on your discovery call, our team builds your custom greeting script, intake questions, escalation rules, and message delivery preferences. You review and approve before anything goes live.

• Custom greeting written in your brand voice
• Intake script tailored to your call types
• Escalation criteria documented clearly
• Message delivery preferences confirmed

Your assigned VA team goes through your script, your knowledge base, and your business specifics. We run test calls internally to confirm quality before going live on your account.

• VAs trained on your script and industry terminology
• Knowledge base loaded from your FAQs and materials
• Internal test calls run for quality assurance
• Any adjustments made before launch

We flip the switch on the date you choose. From that point, your calls are answered live by our VAs. We monitor closely during the first week and check in with you after 7 days to confirm everything is performing to your standard.

• Your business number forwarded to our system
• Live answering begins on your schedule
• First-week monitoring included
• 7-day check-in call to review performance