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The Census ACS reports language spoken at home and English-speaking ability for people age five and older.

The 2014 CAHPS chartbook reported 62% to 66% top-box access scores across listed adult survey versions.

ACS language measures describe populations, not calls

The May 2023 U.S. median wage for receptionists and information clerks was $16.94 per hour.

The U.S. median receptionist wage was $17.90 per hour in May 2024.

FCC rules require interstate and intrastate telecommunications relay services to operate 24 hours a day, seven days a week.

FCC rules measure relay answer performance by service category, threshold share, and reporting period, not by one universal average.

BLS projects about 341,700 customer service representative openings per year from 2024 to 2034, mostly from replacement demand.

2.6 million Do Not Call complaints in FY2024

Business applications and establishment counts do not measure calls

The FCC unwanted-calls dataset contains about 1.8 million complaint rows beginning October 31, 2014.

FCC rules require telecommunications relay services to answer 85% of calls within 10 seconds, a measurable access benchmark rather than a promise about every business call.